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STORE POLICY

Because We Care

We founded GOSA with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us should you have any questions.

Please note that when purchasing products from our retailer pages, you will also be subject to any additional terms and conditions set by each individual retailer.  Please ensure you are aware of these prior to purchase.

Website Acceptable Use Policy

What You Need to Know

1. Who we are

This policy is applicable to the following domains: www.gosa.gg ("the Site")

The Site is operated by: Lindsay Fox  trading as Guernsey's Online Shopping Arcade ("We", "Our", "Us")

Our office is at:

C/o Serendipity
Holly Drive
Route du Braye
St Sampson
Guernsey
GY2 4EF


2. Contacting us

You are able to contact us with any questions or issues in respect of the acceptable use policy via email on: contact@gosa.gg.

Alternatively you may contact us by telephone using the following number: 07781146626.

Calls will be answered at the following times:

Monday - Sunday 0900 - 1800


3. Accessing and retaining this policy

You are able to print a copy of this policy for future reference by clicking the print button.


4. Purpose of this policy

This policy sets out the standards applicable to you when you are using the Site. This policy should be read together with our terms and conditions of use.

By using the Site, you confirm that you accept the standards set out within this policy.

If you do not agree to these terms then you should not use the Site.


5. Acceptable Use of the Site

The Site should be used for your personal use only.

We permit you to use the Site provided that you comply with this policy and our terms of use.

The Site should ordinarily be used for:

Provide local retailers in Guernsey with an online shopping experience and ease of access to purchase goods.


6. Prohibited Use of the Site

Your use of the website is conditional upon you:

(a). not using the Site in any manner which is in breach of domestic or international law or which is not permitted by domestic or international law;

(b). not using the Site in any manner which is considered fraudulent under any applicable laws;

(c). not using the Site in order to encourage or promote unlawful, illegal or fraudulent behaviour;

(d). not using or accessing the Site in any manner which is considered fraudulent under any applicable laws;

(e). not using the Site in any manner which promotes terrorism or contains terrorist content;

(f). not using the Site in any manner which incites hatred or derogatory content towards another person or in order to carry out any malicious communications;

(g). not using the Site to distribute viruses, malware or any other harmful technologies;

(h). not using the Site to undertake unsolicited advertising or to send spam;

(i). not using the Site in any manner that interferes with its proper operation;

(j). not using the Site in any manner which shall be harmful to or has the potential to harm minors;

(k). not using any trademarks or logos from the Site without explicit written consent from us;

(l). not being under the age of 18. Our services are not targeted towards, nor intended for use by, anyone under the age of 18. If you are under the age of 18, you are not permitted to use our services

(m). not creating any link to our Site from another website without our prior written consent. Where permission is given to create such a link this should not be placed on any other site which does not fall within the acceptable use conditions of this policy.


7. Interactive services

The Site provides interactive services, such as:

Photo Uploads (Interactive Services)

Any submissions made using our Interactive Services must always meet our content standards as described below.

We are not required to monitor all Interactive Services however may do so on occasions. Where any such monitoring is undertaken, we will notify you of this.

Whilst we will always use our best endeavors to make Interactive Services safe, we make no promise to monitor all the content submitting using any of our Interactive Services and accept no liability for any harm, losses or damage arising out of the use of out Interactive Services.

We shall always have the right to remove, edit or reproduce any content which has been submitted via our Interactive Services.


8. Content standards

These standards are applicable to any content or material which you upload or place upon the Site, including via our Interactive Services.

All content and contributions made by you must:

(a). not be in breach of domestic or international law and must be lawful under domestic or international law;

(b). not encourage or promote any acts of terrorism;

(c). be factually accurate wherever any content is held out to be a matter of fact;

(d). where the content contains an opinion this should be your own genuinely held belief;

(e). be your own original content (or where the content belongs to a third party that third party's consent must have been given for you to use the content);

(f). not be threatening, defamatory, discriminatory, offensive, hateful, malicious, deceptive or intimidating towards any other person;

(g). not to be sexually explicit under any circumstance;

(h). ensure that you do not misrepresent your true identity at any time.


9. Breaches to the terms of this policy

Where we consider that there has been a breach to any of the terms of this policy, we may:

  •  

    • issue you with a formal warning;

    • terminate or suspend your ability to access and use the Site; or

    • instigate legal proceedings against you where appropriate;

    • disclose any criminal activity to the relevant enforcement bodies and/or agencies.

The above list is not intended to be exhausted and any appropriate action shall be at our absolute discretion.


10. Disputes

Where you wish to raise any issue in respect of this policy, you should contact us on the details listed above.

The terms of this policy are governed by the laws of England and Wales.

Where you are an individual consumer and are resident in a different jurisdiction within the United Kingdom, you may have the right to instigate proceedings to enforce any consumer issues in your resident jurisdiction.


11. Changes to this policy

We may make changes to this policy from time to time. You should check the relevant terms each time you use the Site.

This policy is up to date as of: 1 July 2024

Contact

OUR RETURN POLICY

Our returns policy is dependent upon the individual suppliers.  Please check with them.

Any personalised items are non-refundable and are not able to be returned.

WEBSITE TERMS AND CONDITIONS

About Our Policy

1. Our Terms

A. These Terms explain how you may use this website (the Site).

B. References in these Terms to the Site includes the following websites and all associated subdomains and web pages:

www.gosa.gg

C. You should read these Terms carefully before using the Site.

D. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

E. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

F. If you have any questions about the Site, please contact us by using the following e-mail address: contact@gosa.gg. Alternatively you make contact us by telephone using the following number: 07781146626.

G. Calls will be answered at the following times:

Mon - Sun 0900 - 1800

We may record calls for quality and training purposes.

H. Definitions:

I. "Content" means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;

II. "Marketing and Advertising Content" means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site for the purposes of commercial marketing and advertising by you when you have received the written permission of us;

III. "Terms" means these terms and conditions of use as updated from time to time;

IV. "Intellectual property rights" means rights such as copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world);

V. "Unwanted Submission" has the meaning given to it in the section entitled "submitting information to the site";

VI. "Acceptable use policy" means the policy (www.gosa.gg/gosa-online-policies), which governs your permitted use of the Site;

VII. "Cookie policy" means the policy (www.gosa.gg/gosa-online-policies), which governs how we use cookies in the Site;

VIII. "Online terms and conditions of sale" means the terms and conditions (www.gosa.gg/gosa-online-policies), which will apply to you ordering goods, services and/or digital content using the Site;

IX. "Privacy policy" means the policy (www.gosa.gg/gosa-online-policies), which governs how we process any personal data collected from you;

X. "Site" means the following websites and all associated subdomains and web pages:

www.gosa.gg;

XI. "We, us or our" means Guernsey's Online Shopping Arcade whose office is at:

C/o Serendipity
Holly Drive
Route du Braye
St Sampson
Guernsey
GY2 4EF

References to us in these Terms also includes any group companies which we may have from time to time;

XII. "You or your" means the person accessing or using the Site or its Content.

I. Your use of the Site means that you must also comply (where applicable) with our:

J. Online terms and conditions of sale

II. Acceptable use policy

III. Privacy policy

IV. Cookie policy

K. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.


2. Using the Site

A. The Site is for your personal and non-exclusive use only. As long as you comply with these Terms of Use GUERNSEY ONLINE SHOPPING ARCADE grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

B. You may not use any "page-scraper", "robot", "spider", "deep-link" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, copy, acquire, or monitor any part of the Site, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site.

C. You may not attempt to gain unauthorised access to any part or feature of the Site, or any other systems or networks connected to the Site or to any of our servers, or to any of the services offered on or through the Site, by password "mining", hacking or any other illegitimate means.

D. You may not scan, probe or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site.

E. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of ours, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

F. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or our systems or networks, or any systems or networks connected to the Site.

G. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person's use of the Site.

H. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

I. You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes our rights or those of others.

J. The Site is intended for use only by those who can access it from within Guernsey, Channel Islands. If you choose to access the Site from locations outside Guernsey, you are responsible for compliance with local laws where they are applicable.

K. You agree that you are solely responsible for:

I. all costs and expenses you may incur in relation to your use of the Site; and

II. keeping your password and any other account details which may be necessary or required confidential.

L. Our services are not targeted towards, nor intended for use by, anyone under the age of 18. If you are under the age of 18, you are not permitted to use our services.

M. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at contact@gosa.gg.

N. You may place Marketing and Advertising Content on the Site where you have received our written permission and have complied with our Terms and Conditions of Sale.

O. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

3. Ownership, use and intellectual property rights

A. This Site and all intellectual property rights in it, including but not limited to any Content, are owned by us, our licensors or both (as applicable). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

B. Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to lawfully access the Site as intended and authorized by us. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

C. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.


4. Submitting information to the Site

A. While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us. We therefore cannot guarantee that it will be kept confidential. For that reason, you should not submit any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions) to the Site. While we value your feedback, you agree not to submit any Unwanted Submissions.

B. We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.


5. Accuracy of information and availability of the Site

A. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot guarantee that it will be. Furthermore, we cannot guarantee that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.

B. We may suspend or terminate operation of the Site at any time as we see fit.

C. You may have certain legal rights when using the Site (such as if the Online terms and conditions for the supply of goods apply to you). These are also known as 'statutory rights' as they are derived from laws such as the Consumer Rights Act 2015. A summary of your key rights is set out at the beginning of the Online terms and conditions of sale.

D. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

E. While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.


6. Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.


7. Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses. This exclusion shall include, but not be limited to:

I. losses that:

a. were not foreseeable to you and us when these Terms were formed; or

b. that were not caused by any breach on our part

II. business losses; and

III. losses to non-consumers.


8. Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.


9. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

 

10. Disputes

A. We will try to resolve any disputes or complaints you may have quickly and efficiently.

B. If you are unhappy with us please contact us as soon as possible.

C. We shall always endeavour to resolve any problem or issue that may arise between you and us as efficiently and smoothly as possible, however where this is not possible and you wish to raise a formal complaint, we can be contacted in the following ways:

I. by post at the following address:

Guernsey's Online Shopping Arcade

C/o Serendipity
Holly Drive
Route du Braye
St Sampson
Guernsey
GY2 4EF

II. by email using the following email address: contact@gosa.gg

III. by phone using the following number: 07781146626

D. We shall always aim to remedy your complaint immediately. Where such remedy is not available immediately we shall acknowledge receipt of your complaint in writing within 10 working days of the complaint being made. Where your complaint concerns services provided by us through the Site we shall aim to give you our response within 20 days after the complaint has been received by us. Where the complaint relates to exceptional circumstances which are beyond our control, such circumstances include but are not limited to: internet service provider failure; power failure; acts of God; pandemic; epidemic; fire; flood; droughts; storms; civil unrest; collapse of buildings; earthquakes; explosion; accidents; acts of war or terrorism; or any law or actions taken by government or public authorities or any other event that is beyond our control we shall aim to respond to your complaint within a maximum of 20 working days of the complaint being made. If your complaint does not relate to any service provided by us through the Site we shall aim to provide a response to your complaint within 20 weeks of the complaint being made and where we shall take longer than 20 weeks we shall inform you of this.

E. If you and we cannot resolve a dispute using our complaint handling procedure, we will:

I. let you know that we cannot settle the dispute with you; and

II. consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.

F. If you want to take court proceedings, the relevant courts of Guernsey will have exclusive jurisdiction in relation to these Terms.

G. Relevant Guernsey law will apply to these Terms.



These Terms and Conditions of Use are up to date as of: 1 July 2024

Contact

OUR PRIVACY POLICY

Your Data is Secure.  

This is our Privacy Policy to inform our customers about how we use, store, and protect their personal information. Our user’s privacy is of the highest importance to our business, so you can shop with confidence, time and time again!

Illuminate (Guernsey) Limited, trading as Guernsey Online Shopping Arcade (“GOSA”) is a registered company incorporated under the laws of Guernsey with registration number 70723. The responsible person for Data Protection is Lindsay Fox who can be contacted by phone on 07781146626 or by email at contact@gosa.gg or in writing (to the address detailed at the end of this Privacy Notice (“Notice”)).

As Data Controllers for the information obtained by you, and Data Processors where applicable, we are committed to protecting your privacy. This Notice provides transparency on how data is collected and used in order to meet data protection obligations in accordance with The Data Protection (Bailiwick of Guernsey) Law, 2017 (the “Law”).

This Privacy Notice will be reviewed annually, or on revision of the Law and you will be notified of any material changes.

The date of the last review is 1 July 2024.

 

It is important to GOSA that the information we hold about you is accurate and up to date. Should your circumstances change, we ask that you notify us promptly using the contact details below.

When Personal Data is collected

GOSA will only process your personal data, unless through a Contract for Services with us or in relation to recruitment, in the circumstances below.

 

When Personal Data is collected via www.gosa.gg website or by email sent to contact@gosa.gg or directly to a gosa.gg email address

Personal data collected for this purpose is processed to exercise any right or power or perform or comply with any duty conferred or imposed on us. Any information supplied to us by email will be processed using standard website and email applications such as Wix.com (please click here for further information on the Privacy Policy in place with Wix.com), Microsoft Outlook and Exchange, and we may also maintain a record within our Microsoft Office 365 database. Data processed by Microsoft Office 365 on GOSA’s behalf may be transferred to, and stored and processed in, the United States or any other country in which Microsoft or its Sub processors operate.

 

When Personal Data is collected as part of the subscription process for our newsletters

We process your personal data in relation to our newsletter subscription process and, if this is the only service we provide to you, your email address will be maintained for the sole purpose of sending this information to you.

 

The legal basis of “consent” is used to process your data in this way. You are therefore free to withdraw your consent at any time by clicking on the unsubscribe link included in each newsletter.

 

When Personal Data is collected as a result of enquiries by phone or in person

We process your personal data by maintaining information within Microsoft Office 365 when enquiries are made by phone or in person as necessary for us to exercise any right or power, or perform or comply with any duty, conferred or imposed on the controller by an enactment.

Sharing of Information

Your Data will only be shared with trusted service providers where a contract is in place with us, such as:

 

  • Microsoft Office Online (“Microsoft”)

  • Professional advisors

 

Any request for the Data made by a financial services regulator or public authority or governmental body with jurisdiction over us shall be complied with.

 

We will take into account the risks that are presented by processing the Data, in particular from a Data Breach and shall take reasonable steps to ensure the reliability of any employee, agent or contractor of GOSA or any such approved sub-processor who may have access to Data, ensuring that all such individuals are subject to confidentiality undertakings or other contractual, professional or statutory obligations of confidentiality.

 

GOSA shall only use sub-processors to process Data where they offer the same level of protection for Data at a minimum which meet the requirements of the Law.

Data Retention

All personal data obtained will be retained securely and only used for the purposes set out in the Law.

Analytics

When using www.gosa.gg, we use Visitor Analytics through Wix.com. Visitor Analytics is a simple website analytics service which measures the traffic and visitors’ general details of the customers' websites. We collect these statistics to enhance your experience (e.g., which pages are visited and when, where the visitors are approximately located, where a user lands first or if they are coming from a specific referral) and to improve services offered by us.

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement. You can control and/or delete cookies as you wish by checking your browser settings on each device you use - for details see aboutcookies.org.

Complaints

Should you wish to complain to GOSA, please do so in writing to the address stated in the “Contact Us” section below.

 

Section 67 of the Law provides a right for you to complain directly to the Office of the Data Protection Authority for the Bailiwick of Guernsey. Sections 82 and 83 of the Law provides for rights of appeal. Where that complaint relates to the processing of your Data by GOSA, specific procedures can be found on the Authority’s website www.odpa.gg.  Their contact details are Tel: 01481 742074, email info@odpa.gg, address: Block A, Lefebvre Court, Lefebvre Street, St Peter Port, GY1 2JP. 

Your Rights

You have a number of specific legal rights and responsibilities. These rights have been summarised below. Full information on your rights can be found within the Law. You should write directly to GOSA to make any requests.

  

Right to information for personal data collected from data subject

You have a right to be given various information about the data we hold about you along with a statement as to whether the provision of your Data is a statutory or contractual requirement, or a requirement necessary to be met in order to enter into a contract, and whether you are obliged to provide the Data, and the possible consequences of failure to provide that Data.

 

Right to Data Portability 

You may also ask us to move, or ‘port,’ your personal information to another organisation electronically. We will only port personal information that you have provided to us, that we have processed based on your consent or performance of a contract, or that has been processed automatically. We will port your personal information without charge and within one month, where technically feasible.

 

Right of Access

You have the right to request a copy of the information that we hold about you by submitting a Subject Access Request.

 

Rights to Object

You have the right to require us to cease processing of your Data for direct marketing purposes, on grounds of public interest or for historical or scientific purposes.

 

Right to Rectification 

We want to make sure that your personal information is accurate and up to date. You may ask us to correct, update or remove information you think is inaccurate or incomplete, and we ask that you inform us promptly of any changes to your circumstances.

 

Right to Erasure 

You may also ask us to erase your personal information from our systems, in certain circumstances. There are some specific circumstances where the right to erasure does not apply and we are permitted to hold your Data. We will explain the reason for this at the time if this should occur.

 

Right to Restriction of Processing 

You have a right to request that we restrict the processing of your Data in certain circumstances. We will inform our third parties to whom we have disclosed your Data that they must also restrict processing. We will inform you when the restriction on processing your Data ends.

 

Right not to be subject to decisions based on automated processing

 You have a right not to be subjected to an automatic decision and we would only allow automated processing with your consent or if it is necessary to protect your vital interests.

Contact us

GOSA can be contacted as follows:

 

Telephone: 07781146626

Email: contact@gosa.gg 

Office Address:

Serendipity, Holly Drive, Route du Braye, St Sampson, Guernsey, GY2 4EF

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